Gluten free training and accreditation for food businesses


Ex-gluten free food manufacturer Droppa & Droppa Limited provides gluten free training and accreditation for cafes, pubs, restaurants, care homes and schools.

Why would you need gluten free training?

It’s all about the flour right? Not completely – no. All the major chains now have gluten free procedures in place and this is for a reason. They have put their staff through training to ensure that not only do they understand the allergens, but so that they can enhance the customer experience. It makes it so much easier for the coeliac, or gluten sensitive diner, to order the relevant dishes. Also training minimises the risk of them getting ill. Ultimately diners vote with their wallets and if you make a diner ill due to a lack of understanding, or make the whole process of choosing a gluten free option a rigmarole, then they simply won’t come back. Worse still neither will their families and friends.

Do I need accreditation?

When coeliacs, and those with allergies and intolerances, eat out – they need to feel safe and comfortable with the establishment they are eating in. Accreditation gives just that little bit of kudos to the statements that gluten free can be managed in the restaurant/cafe/etc. It proves that certain procedures are adhered to and that there is a level of understanding. It is not a legal requirement, more a self-policing one, but it can add value to your business.

My chef knows what he is doing – we can always ask him

You can – yes. However, put yourself in his shoes during a busy service. Wouldn’t it be so much easier for him, and the waiting staff, if everyone was up to speed and knew all about the allergens in all the dishes, rather than having to run to and from the kitchen to find out.

Contact us for gluten free training and accreditation

To contact us to discuss your gluten free training and accreditation requirements, please either call Jocelyn or Ferenc on: 01237 420417 or email: enquiries@glutenfreetraining.co.uk

Welcome to catering for a gluten free diet

Catering for a gluten free diet will add value to your bottom line

Here are the results from a recent survey we conducted amongst coeliac social media groups: (Click here to see the full survey results)

70% dictate where they eat within their friends and family dining group….

90% ‘always’ or ‘most of the time’ return to the establishment that catered well….

87% ‘always’ or ‘most of the time’ steer clear of venues where the first point of contact didn’t fill them with confidence….

95% stated that it’s very important that the server is fully aware of a gluten free diet….

Over 70% of diners have still been made ill by eating a ‘gluten free’ meal.

Can you afford not to cater effectively for this group of diners?

Click on the link to buy Catering for a Gluten Free Diet

The gluten free pound

The ‘gluten free pound’ is ever increasing and if the ‘eating out decision makers’ (namely the coeliacs) are well catered for, they will very quickly become loyal customers. They will return to your establishment time and again and bring their entourage with them! ‘Catering for a gluten free diet’ provides guidance and practical solutions to enable you to implement ‘best practice’ procedures, which are designed to make diners feel comfortable and confident about eating out.

The training is broken down into bite size chunks which makes it easy to get your staff up to speed quickly. The content is clear and concise and accessible to all your team including: part-time, seasonal and temporary members of staff.

Click on the play button below to watch a short promotional video:

The benefits of gluten free training

How will allergen training grow my business?

There are many benefits to training ALL your staff in gluten free which in turn will help grow your business. See the diagram below for a by no means definitive list…..
Grow your business with gluten free training

Effectively manage allergens

The training equips your staff with the necessary critical knowledge and awareness to be able to develop menus and to create an environment that can safely cater for a gluten free diet. It also provides you with best practice templates for all the EU recognised allergens, including guidance and reference documentation in respect of labelling.

Win new customers and add to your bottom line

Coeliac diners do not dine alone – they eat out with friends and family.

If you understand the needs of your gluten free diners they will return with their entourage time and time again. So, you’re actually winning several new customers – not just the coeliac. This was confirmed by the results of a recent survey we conducted in various coeliac-related social media groups 2015-eating-out-experience-survey-results

Implement best practice

Train your staff so that they are as knowledgeable as you and before long the whole organisation will be ‘singing from the same song sheet’.  This ensures a consistent approach to allergen management thus minimising risks and mistakes.

Confidence stems from knowledge which leads to excellence in customer service and allows your establishment to stand out from the crowd.

Comply with current legislation

The training includes two reference manuals which are designed to help you comply with the allergen labelling / declaration laws which came into effect on December 13th 2014. The first can be easily overwritten to produce your own allergen reference manual. The second is designed with dynamic menus in mind. Dynamic in this instance refers to menus that change from week to week or even on a daily basis.

Along with the reference manuals there is a practical guide to allergen labelling and declarations as detailed in the Food Information for Consumers Regulation (EU 1169/2011) with real-world solutions that result in compliance.

Protect your business with a fully compliant document trail

In January 2012 EU legislation came into effect to address claims you can and cannot make in respect of gluten free options on your menu.

We work closely with our local Environmental Health department, Trading Standards and the Food Standards Agency to ensure compliance with the law. We regularly review and update our training materials so if there are any updates or amendments to the law we will inform you as they happen.

On-site training for all your staff

Critically, the course makes it possible for the front of house, restaurant and kitchen staff to all undergo training without having to leave the workplace.  Your staff will effectively manage your GLUTEN FREE offering. The course content is informative and easy to follow.

“…understanding the needs of your gluten free diners will win you several new customers”

 There are many employees working within the catering sector who are unaware of gluten, where it appears in food and the effects of its ingestion on coeliacs.

The training will help you and your staff analyse current procedures and highlight measures to prevent cross contamination. It offers guidance and practical solutions, which you can implement directly to ensure safe working practices that your customers can trust.

Claim your FREE thirty minutes, no obligation consultation by calling 01237 420417 and ask for Ferenc or Jocelyn, or email us on enquiries@droppaanddroppa.com.

Ultimately, you want your diners to feel comfortable about eating out and have confidence in the eatery they have chosen.

We can help you develop gluten free recipes

Having been a manufacturer, we have supplied many of the top food establishments in the country with our gluten, wheat and dairy free range of baked goods. We can advise on the best ingredients to use and the necessary know how to provide you with an outstanding gluten free offering – no more long life mass produced pap – really set yourselves apart.

Telephone / email support

Our help line is open from 9am to 5pm Monday to Friday. You can reach us by either telephone and/or email. If we are not available immediately, we promise to respond to you within 24 hours.

CASE STUDIES

The following are case studies of establishments that have undertaken our food allergen training, with emphasis on gluten free, and successfully implemented the relevant processes and procedures to effectively manage the dietary needs of their customers.

Brixham Yacht Club is a private members’ social club. The Commodore approached us for our gluten free training, after recognising that it was an area the staff needed to be aware of and required further training in.

The Runnymede~on~Thames Hotel & Spa is a four star hotel. Its staff are of a very highest standard, and yet the hotel acknowledged the need for all the staff to be fully trained in effectively managing customers with gluten free diets.

Robert Ogden School is a school that specialises in children with autism. Droppa & Droppa was approached to train all the internal staff, so that those children with gluten free diets could be catered for excellently.

Marwood Hill Gardens is a tea room in a delightful setting. The café often has clients with dietary requirements and thus found the gluten free training very useful.